Let’s Actually Do Something about Internet Hate

kaiju

Anyone who follows tech/game industry news has probably noticed a deeply disturbing pattern by now, as outlined by the following examples:

  1. Co-creator of the innovative Head First programming books has been facing years of online harassment and real-world threats.
  2. Pop culture media critic who makes academic video-essays has been facing years of online harassment and real-world threats.
  3. Game developer who raises awareness of mental illness has been facing years of online harassment and real-world threats.
  4. Software engineer who made an anti-harassment tool will almost definitely face years of online harassment and real-world threats.
  5. Game development studio founder will almost definitely have to endure years of online harassment and real-world threats.
  6. …and many other developers, writers, and critics have been putting up with years of online harassment and real-world threats.
  7. [EDIT] Over the course of the few days that it took me to write this post, the founder and editor of a progressive tech publication has started receiving several vicious attacks. Everything about the situation is consistent with other cases that have resulted in years of online harassment and real-world threats.

Perhaps you’ve heard of some of these stories, but most don’t realize that the hate campaigns against these people still aren’t over. Part of what makes this pattern so upsetting is the public’s infuriating habit of stopping to notice what’s happening, being horrified for a moment, and then moving on and forgetting all about it. We almost always leave the victims to fend for themselves against these hate mobs while we happily move on in blissful ignorance.

This is clearly a huge problem, not just in terms of urgency but also in terms of how difficult it is to solve. Most of us don’t even know what we can do to help, and so we usually don’t do much at all. Even when we do try to help, it can often feel like our contributions are just a drop in the bucket, like we’re essentially doing nothing.

And frankly, I’m super tired of doing nothing, especially when there are such few people who are actually working on this problem. Earlier this month I tried to cope with this frustration by trying to convince myself to be more satisfied with the effort that I put in so far. But my conscience has been killing me ever since, because this attempt at complacency felt as though I was turning my back on these people whom I really respect. I realize now that I won’t be comfortable with myself unless I’m actually serious about making a difference here. And to me, taking something seriously means being satisfied only by results, not by effort.

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What Community Managers Can Learn from #GamerGate

I personally don’t have much to say about the political and social issues that fuel the #GamerGate mess, but all of this has gotten me thinking a lot about community management. Specifically, I find myself cringing at all of the very serious community management mistakes that have been hurting the #GamerGate movement ever since it started, so I kinda just wanted to write a postmortem-like post on how it all could have gone better.

More importantly, this made me think more about how we can better manage the overall videogame community, because at the end of the day, all I really care about is whether or not people actually like being here. I think this post turned into a pretty great case for why we need more smart, tolerant, and prominent voices helping to keep our community healthy.

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